Frequently Asked Questions
What can CalmEye help with?
CalmEye is designed to soothe eye fatigue, alleviate tension headaches, and relieve built-up pressure around the eyes. By combining gentle heat, rhythmic vibration, and air compression, it helps reduce stress and supports better sleep.
How does the massage work?
The device uses a multi‑therapy approach- heat to improve circulation, vibrations for deep tissue relief and air compression to gently massage the temples and eye area. These features work together to reduce discomfort and revive tired eyes.
Is CalmEye rechargeable?
Yes, CalmEye includes a built-in battery and charges via USB‑C making it perfect for use at home or on the go.
Where are you located?
Our head office is located in Sydney, New South Wales.
How much does shipping cost?
Shipping is free on all orders to Australia.
What massage modes does it offer?
There are three massage modes to choose from: Automatic, Vitality, and Sleep. You can adjust the intensity and type of massage depending on how tired or stressed your eyes feel.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 30 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.