Frequently Asked Questions
What does the MoonBlind Deep Sleep Mask do?
The MoonBlind Deep Sleep Mask blocks out 100% of light to help you fall asleep faster, stay asleep longer, and enjoy deeper, more restful sleep whether at home, traveling, or during the day.
Are they comfortable to wear?
Yes! The MoonBlind Deep Sleep Mask's contoured design creates space around your eyes and lashes so there’s zero pressure on your eyelids.
Where are you located?
Our head office is located in Sydney, New South Wales.
How much does shipping cost?
Shipping is free on all orders to Australia.
Who is this sleep mask best for?
It’s perfect for night shift workers, frequent travelers, light sleepers or anyone sensitive to light.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 30 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.