Frequently Asked Questions
What does the ZenPoint Massage Acupuncture Mat do?
The ZenPoint Massage Acupuncture Mat relieves muscle stiffness, boosts circulation, and promotes relaxation to improve overall wellbeing and sleep quality.
Can I use the ZenPoint Acupuncture Mat everyday?
Daily use is recommended for best results, but even a few minutes a day can help relieve tension, improve circulation, and promote relaxation.
Where are you located?
Our head office is located in Sydney, New South Wales.
How much does shipping cost?
Shipping is free on all orders to Australia.
Can I use it with clothes on?
Yes, you can start with a thin shirt or top if the acupressure points feel intense at first. Over time, you may use it directly on the skin for maximum benefit.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 30 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.